Shipping Policy

1. DELIVERY LOCATION

 

 

We currently deliver to addresses in the United Kingdom (excluding Northern Ireland). We cannot deliver to BFPO addresses or mail forwarding companies. We also do not ship to the overseas territories (Isle of Man, Jersey and Guernsey).

 

 

2. Tracking your parcel

 

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some time before the tracking information is active.

 

 

3. VAT & customs

 

VAT is payable on all online shop orders shipped to a UK address regardless of the country where the order is placed.

 

 

4. Undeliverable packages

 

If unable to deliver your package to the provided address, it may automatically be returned to us and a refund for the cost of the goods will be processed but not for the cost of shipping. Where incorrect address details or postcode are supplied, you may be required to pay an additional shipping charge to get this amended.

 

 

5. Packages lost or stolen

 

Frizzenti cannot be held responsible for any loss or damage that may occur once your order has been delivered. Please note that if you choose to have your parcel left in a safe place or a communal area.

 

 

6. Updating or cancelling an order

 

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However, it may be possible to cancel the order, should you need to do this, please email us at office@frizzenti.com. Once we begin the process of packing your order, amendments and cancellations will no longer be possible.

 

 

7. Age verification

 

By entering our website you have confirmed that you are at least the legal age to purchase alcohol in your country of residence, in accordance with our terms and conditions. An adult signature may be required when you receive your order.

 

 

8. Ordering a gift

 

Our orders are delivered in Frizzenti branded packaging and include a packing slip with the prices of your goods.

 

 

 

9. Delivery

 

9.1 The costs of delivery will be displayed to you on our website. We will give you an estimated delivery date with the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See paragraph 10 below for our responsibilities when this happens.

 

9.2 If no one is available at your address to take delivery and you give us no other instructions at the time of placing your order, our carriers will usually:

 

9.2.1 leave your parcel in a safe place;

 

9.2.2 leave your parcel with a neighbour; or

 

9.2.3 leave you a note which informs you that they have attempted to deliver the Product (if this happens, please contact the carrier to re-arrange delivery). If you have any specific delivery instructions, you should give them when you place your order for a Product.

 

9.3 Delivery of an order shall be completed when:

 

9.3.1 our carrier delivers the Product using one of the methods referred to in paragraph 9.2 above or in accordance with your specific instructions (when you have given them); or

 

9.3.2 you (or someone else on your behalf) collect(s) the Product from us, and the Product will be your responsibility from that time. If you are informed about a failed delivery attempt but do not re-arrange delivery of a Product or collect that Product from the carrier’s depot we (or the carrier) will contact you for further instructions and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and charge you reasonable compensation for the net costs which we incur. We may deduct that compensation from the bank account which you used to pay for the Product. We may make that deduction from that bank account in more than one payment.

 

9.4 You own the Products once we have received payment in full, including all applicable delivery charges, value added taxes, import duties, administration charges and taxes which are payable by us.

 

9.5 If we agree a delivery deadline with you in respect of any Product and we miss that deadline, then you may cancel your order if either of the following apply:

 

9.5.1 we have refused to deliver the Product; or

 

9.5.2 you told us before we accepted your order that delivery within the delivery deadline was essential, and your cancellation of the order must be communicated to us without delay. We may reject an order if you set a delivery deadline which we will not be able to meet.

 

9.6 If you do not wish to cancel your order immediately, or do not have the right to do so under paragraph 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

 

9.7 If you have the right to cancel your order for late delivery under paragraphs 9.5 or 9.6 above, you can do so for just one Product or, if you have ordered more than one Product, all of the Products which are the subject of your order. If the Product has been delivered to you, you will have to return it to us, and we will pay the costs of this. Please refer to paragraph 6 above for more information about how to return a Product to us.

 

 

 

10. Events Outside Our Control

 

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined in paragraph 10.2 below.

 

10.2 An Event Outside Our Control means any act or event beyond our reasonable control, including (without limitation) failure or breach of contract by a carrier or other sub-contractor, strikes or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

 

10.3 If an Event Outside Our Control that affects the performance of our obligations under a Contract takes place:

 

10.3.1 we will contact you as soon as reasonably possible to notify you;

 

10.3.2 we will take steps to minimise the effect of that Event Outside Our Control; and

 

10.3.3 our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of a Product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

 

10.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any Product you have already received and we will refund the price you have paid, including any delivery charges.

 

10.5 References in this paragraph 10 to an Event Outside Our Control do not include any action which you take in order to frustrate or hinder our performance of the Contract. If we consider, acting reasonably, that you are intending to frustrate or hinder our performance of the Contract (or that you have frustrated or hindered that performance), we may (though are not required to) treat the order as cancelled, end the Contract and notify you in writing.

 

10.6 We reserve the right to cancel an order, end a Contract, refuse to deliver a Product and inform law enforcement agencies in circumstances where we consider (acting in our absolute discretion) that you are attempting to obtain a Product using fraudulent means, to commit any other type of fraud or to otherwise break the law.